Intercom is a popular customer communications platform that offers features such as live chat, chatbots, email marketing, and help desk. However, Intercom is not the best fit for every business. Some of the reasons why you might want to look for Intercom alternatives are:

• Intercom is expensive. Its pricing plans start from $67/month for small businesses and go up to $999/month for large enterprises. You also have to pay extra for add-ons and integrations.
• Intercom is complex. It has a steep learning curve and requires a lot of customization and configuration to get the most out of it. You might need to hire developers or consultants to help you set it up and maintain it.
• Intercom is not focused on customer support. It is mainly designed for sales and marketing purposes, and its customer support features are limited and basic. You might need more advanced features such as ticketing, reporting, knowledge base management, etc.

If you are looking for more affordable, simple, and customer-centric Intercom alternatives, you are in luck. There are many other platforms that can help you communicate with your customers effectively and provide them with excellent support. In this blog post, we will review the 15 best Intercom alternatives for customer support in 2023. We will compare their features, pricing, pros, and cons, and help you choose the best one for your business.

The 16 Best Intercom Alternatives for Customer Support in 2023

1. Customerly – Best Intercom alternative for startups that want integrated automation and satisfaction on top of support at the fairest price.
2. Neo – Best Intercom alternative for a smart and versatile chatbot platform with chatbot builder, chatbot analytics, and chatbot deployment. 
3. Help Scout – Best Intercom alternative for complete customer support with a shared inbox, customer management, knowledge base, and more.
4. HelpCrunch – Best Intercom alternative for omnichannel customer communication with live chat, email marketing, SMS, and push notifications.
5. Olark – Best Intercom alternative for simple and easy-to-use live chat with customizable widgets, automation, and analytics.
6. Zendesk – Best Intercom alternative for enterprise-level customer support with a robust suite of tools and integrations.
7. Freshdesk – Best Intercom alternative for streamlining customer support with a multi-channel help desk, automation, collaboration, and gamification.
8. LiveChat – Best Intercom alternative for engaging customers with live chat, chatbots, messaging apps, and social media integration.
9. Tidio – Best Intercom alternative for small businesses that want an easy-to-use live chat and chatbot solution with a free plan.
10. Crisp – Best Intercom alternative for modern customer communication with live chat, chatbots, video calls, email campaigns, and more.
11. ClickDesk – Best Intercom alternative for voice and video chat with live chat, help desk, web conferencing, and social media integration.
12. Zoho Desk – Best Intercom alternative for context-aware customer support with a multi-channel help desk, automation, analytics, and AI.
13. Drift – Best Intercom alternative for conversational marketing with live chat, chatbots, email marketing, video messaging, and more.
14. Kayako – Best Intercom alternative for personalized customer support with live chat, email, social media, self-service portal, and more.
15. Userlike – Best Intercom alternative for mobile-friendly customer communication with live chat, chatbots, messaging apps integration.
16. HubSpot Service Hub – Best Intercom alternative for scaling customer service with a powerful CRM, ticketing system, feedback surveys, and more.

1. Customerly

The most comprehensive behavioural messaging platform, Customerly, enables you to reach your target audience with the appropriate message at the appropriate moment. Customerly offers a wide range of services such as:

• Customer support: You can manage all your customer conversations from a shared inbox that integrates live chat, email, and Facebook Messenger. You can also use canned responses, templates, and private notes to collaborate with your team and speed up your replies.
• Marketing automation: You can create personalized campaigns based on user behaviour, segmentation, and triggers using a drag-and-drop funnel builder. You can also use email, SMS, and push notifications to reach your customers across multiple channels.
• Customer satisfaction: You can collect feedback from your customers using in-app surveys, NPS, and ratings. You can also track your customer satisfaction score (CSAT) and identify areas for improvement.

Customerly is the best one if you want to know about Intercom alternatives for startups that want to provide excellent customer support and increase customer satisfaction and retention. It also has a built-in Intercom importer that transfers all your data automatically, making the switch easy and painless.

Pricing

Customerly has a free plan that allows you to have up to 300 contacts and one team member. The paid plans start from $29/month and offer more features and contacts. You can also request a custom quote for enterprise solutions.

Pros

• Affordable and transparent pricing
• Easy to use and set up
• Integrated automation and satisfaction features
• Built-in Intercom importer

Cons

• Limited integrations with third-party tools
• No phone or video support
• No knowledge base or ticketing system

2. Neo

Neo is a smart and versatile chatbot platform that helps you create and deploy chatbots for various purposes and platforms. It offers a wide range of features such as:

• Chatbot builder: Neo’s chatbot builder feature allows you to create chatbots using a drag-and-drop interface and a rich library of templates, components, and integrations. You can use chatbot builder to design your chatbot’s flow, logic, appearance, and personality.
• Chatbot analytics: Neo’s chatbot analytics feature allows you to monitor and improve your chatbot’s performance and user experience. You can use chatbot analytics to track your chatbot’s metrics, such as conversations, users, messages, intents, entities, sentiments, and more.
• Chatbot deployment: Neo’s chatbot deployment feature allows you to deploy your chatbots on various platforms and channels, such as websites, mobile apps, WhatsApp, Facebook Messenger, Telegram, Slack, and more. You can use chatbot deployment to reach your customers on their preferred channels and provide seamless service.

Neo is the best Intercom alternative for smart and versatile chatbot platform with chatbot builder, chatbot analytics, and chatbot deployment. It also has a free plan that offers unlimited chats and contacts.

Pricing

Neo has a free plan that offers unlimited chats and contacts. The paid plans start from $9/month and offer more features and bots. You can also request a custom quote for enterprise solutions.

Pros

• Smart and versatile chatbot platform
• Free plan
• Unlimited chats and contacts
• Easy to use and set up

You can read more about how Neo bot helped a business grow its lead generation rate in this case study.

3. Help Scout

Help Scout is a complete customer support platform that helps you deliver human and helpful support to your customers. It offers a wide range of features such as:

• Shared inbox: Help Scout’s shared inbox makes it easy to collaborate on customer support issues and ensures the customer experience is seamless. You can use private notes, saved replies, tags, and workflows to streamline your responses.
• Customer management: Help Scout’s customer management feature allows you to keep track of your customer data, such as previous conversations, recent orders, name, and contact information. You can also integrate with your CRM or other tools to get a full picture of your customer journey.
• Knowledge base: Help Scout’s knowledge base feature allows you to create a self-service portal on your website with documentation that lets customers search for and learn about different features and capabilities on their own, without needing to reach out to a service agent.

Help Scout is good if you are looking for Intercom alternatives for complete customer support with a shared inbox, customer management, knowledge base, and more. It also has a simple and user-friendly interface that makes it easy for your team to get started and provide excellent service.

Pricing

Help Scout has a free plan that allows you to have up to three users and one mailbox. The paid plans start from $20/user/month and offer more features and mailboxes. You can also request a custom quote for enterprise solutions.

Pros

• Simple and user-friendly interface
• Comprehensive customer support features
• Generous free plan
• Excellent customer service

Cons

• No live chat or chatbot feature
• No marketing automation or email campaigns
• No reporting or analytics feature

4. HelpCrunch

HelpCrunch is an omnichannel customer communication platform that helps you connect with your customers via live chat, email marketing, SMS, and push notifications. It offers a wide range of features such as:

• Live chat: HelpCrunch’s live chat feature allows you to engage with your website visitors and customers in real-time. You can use chat widgets, pop-ups, auto-messages, and chatbots to capture leads, provide support, and increase conversions.
• Email marketing: HelpCrunch’s email marketing feature allows you to create and send personalized and automated email campaigns to your customers. You can use templates, segmentation, triggers, and analytics to optimize your email performance and retention.
• SMS and push notifications: HelpCrunch’s SMS and push notifications feature allows you to reach your customers on their mobile devices. You can use SMS and push notifications to send timely and relevant messages to your customers, such as reminders, confirmations, offers, etc.

HelpCrunch is the best if you are looking for Intercom alternatives for omnichannel customer communication with live chat, email marketing, SMS, and push notifications. It also has a powerful and flexible API that allows you to integrate with your existing tools and platforms.

Pricing

HelpCrunch has a free plan that allows you to have up to 20 contacts and one team member. The paid plans start from $15/month and offer more features and contacts. You can also request a custom quote for enterprise solutions.

Pros

• Omnichannel customer communication
• Powerful and flexible API
• Affordable and transparent pricing
• Easy to use and set up

Cons

• No phone or video support
• No knowledge base or ticketing system
• Limited integrations with third-party tools

5. Olark

Olark is a simple and easy-to-use live chat platform that helps you communicate with your website visitors and customers. It offers a wide range of features such as:

• Live chat: Olark’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, automation, shortcuts, and transcripts to improve your chat efficiency and quality.
• Analytics: Olark’s analytics feature allows you to measure and improve your chat performance and customer satisfaction. You can use reports, dashboards, ratings, feedback, and integrations to get insights into your chat data and actions.
• Integrations: Olark’s integrations feature allows you to connect with your favorite tools and platforms. You can integrate with CRM, help desk, email marketing, analytics, e-commerce, and more.

This is the best Intercom alternative for simple and easy-to-use live chat with customizable widgets, automation, and analytics. Olark also has a friendly and helpful customer service team that is always ready to assist you.

Pricing

Olark has a free plan that allows you to have up to 20 chats per month. The paid plans start from $19/user/month and offer more features and chats. You can also request a custom quote for enterprise solutions.

Pros

• Simple and easy-to-use live chat
• Customizable widgets
• Friendly and helpful customer service
• Generous free plan

Cons

• No email marketing or SMS feature
• No knowledge base or ticketing system
• No chatbot feature

6. Zendesk

Zendesk is a robust customer support platform that helps you provide enterprise-level customer support with a suite of tools and integrations. It offers a wide range of features such as:

• Support: Zendesk’s support feature allows you to manage all your customer support channels, such as email, phone, chat, social media, and self-service, in one place. You can use automation, workflows, macros, and SLAs to streamline your support processes and improve your customer satisfaction.
• Guide: Zendesk’s guide feature allows you to create and manage a knowledge base and a community forum for your customers. You can use articles, categories, sections, labels, and search to organize and optimize your content and enable self-service.
• Chat: Zendesk’s chat feature allows you to engage with your website visitors and customers in real-time. You can use chat widgets, triggers, chatbots, and analytics to capture leads, provide support, and increase conversions.
• Explore: Zendesk’s explore feature allows you to analyze and improve your customer service performance and customer experience. You can use dashboards, reports, metrics, and insights to measure and optimize your key indicators and outcomes.

This is the best if you are looking for Intercom alternatives for enterprise-level customer support with a robust suite of tools and integrations. Zendesk also has a scalable and flexible platform that can adapt to your business needs and growth.

Pricing

Zendesk has a free plan that allows you to have up to three agents and one email address. The paid plans start from $5/agent/month and offer more features and channels. You can also request a custom quote for enterprise solutions.

Pros

• Robust suite of tools and integrations
• Scalable and flexible platform
• Free plan
• Excellent customer service

Cons

• Expensive and complex pricing
• Steep learning curve
• No email marketing or SMS feature

7. Freshdesk

Freshdesk is a streamlined customer support platform that helps you provide customer support with a multi-channel help desk, automation, collaboration, and gamification. It offers a wide range of features such as:

• Help desk: Freshdesk’s help desk feature allows you to manage all your customer support channels, such as email, phone, chat, social media, and self-service, in one place. You can use automation, workflows, SLAs, and reporting to streamline your support processes and improve your customer satisfaction.
• Collaboration: Freshdesk’s collaboration feature allows you to work together with your team and other departments to resolve customer issues faster and better. You can use team huddles, shared ownership, parent-child tickets, and integrations to collaborate effectively and efficiently.
• Gamification: Freshdesk’s gamification feature allows you to motivate and reward your agents for providing excellent customer service. You can use points, badges, leaderboards, quests, and trophies to gamify your support activities and boost your team morale and performance.

This is the best among Intercom alternatives for streamlining customer support with a multi-channel help desk, automation, collaboration, and gamification. Freshdesk also has a free plan that offers unlimited agents and tickets.

Pricing

Freshdesk has a free plan that offers unlimited agents and tickets. The paid plans start from $15/agent/month and offer more features and channels. You can also request a custom quote for enterprise solutions.

Pros

• Streamlined customer support platform
• Unlimited agents and tickets
• Free plan
• Easy to use and set up

Cons

• No email marketing or SMS feature
• No chatbot feature
• No feedback surveys feature

8. LiveChat

LiveChat is an engaging customer communication platform that helps you connect with your website visitors and customers via live chat, chatbots, messaging apps, and social media integration. It offers a wide range of features such as:

• Live chat: LiveChat’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, greetings, canned responses, file sharing, and transcripts to improve your chat efficiency and quality.
• Chatbots: LiveChat’s chatbots feature allows you to automate your chat conversations using AI-powered bots. You can use chatbots to qualify leads, provide support, book appointments, collect feedback, and more.
• Messaging apps: LiveChat’s messaging apps feature allows you to integrate with popular messaging platforms such as Facebook Messenger, WhatsApp, Apple Business Chat, and more. You can use messaging apps to reach your customers on their preferred channels and provide seamless service.
• Social media integration: LiveChat’s social media integration feature allows you to connect with your customers on social media platforms such as Facebook, Twitter, Instagram, and more. You can use social media integration to monitor your brand mentions, respond to comments, and manage your online reputation.

This is the best if you are looking for Intercom alternatives for engaging customers with live chat, chatbots, messaging apps, and social media integration. LiveChat also has a powerful and flexible API that allows you to integrate with your existing tools and platforms.

Pricing

LiveChat has a free plan that allows you to have one agent and one chat widget. The paid plans start from $16/agent/month and offer more features and widgets. You can also request a custom quote for enterprise solutions.

Pros

• Engaging customer communication platform
• Powerful and flexible API
• Free plan
• Excellent customer service

Cons

• No email marketing or SMS feature
• No knowledge base or ticketing system
• No reporting or analytics feature

9. Tidio

Tidio is an easy-to-use live chat and chatbot platform that helps you communicate with your website visitors and customers. It offers a wide range of features such as:

• Live chat: Tidio’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, pop-ups, offline messages, and typing indicators to improve your chat efficiency and quality.
• Chatbots: Tidio’s chatbots feature allows you to automate your chat conversations using pre-built or custom bots. You can use chatbots to qualify leads, provide support, collect feedback, and more.
• Integrations: Tidio’s integrations feature allows you to connect with your favorite tools and platforms. You can integrate with CRM, email marketing, analytics, e-commerce, and more.

This is among the best Intercom alternatives for small businesses that want an easy-to-use live chat and chatbot solution with a free plan. Tidio also has a mobile app that allows you to chat with your customers on the go.

Pricing

Tidio has a free plan that allows you to have up to three agents and one chatbot. The paid plans start from $18/month and offer more features and agents. You can also request a custom quote for enterprise solutions.

Pros

• Easy-to-use live chat and chatbot platform
• Free plan
• Mobile app
• Excellent customer service

Cons

• No email marketing or SMS feature
• No knowledge base or ticketing system
• No reporting or analytics feature

10. Crisp

Crisp is a modern customer communication platform that helps you communicate with your customers via live chat, chatbots, video calls, email campaigns, and more. It offers a wide range of features such as:

• Live chat: Crisp’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, emojis, gifs, file sharing, and transcripts to improve your chat efficiency and quality.
• Chatbots: Crisp’s chatbots feature allows you to automate your chat conversations using AI-powered bots. You can use chatbots to qualify leads, provide support, book appointments, collect feedback, and more.
• Video calls: Crisp’s video calls feature allows you to offer video support to your customers. You can use video calls to demonstrate your product, troubleshoot issues, or build rapport with your customers.
• Email campaigns: Crisp’s email campaigns feature allows you to create and send personalized and automated email campaigns to your customers. You can use templates, segmentation, triggers, and analytics to optimize your email performance and retention.

This is among the best Intercom alternatives for modern customer communication with live chat, chatbots, video calls, email campaigns, and more. Crisp also has a free plan that offers unlimited chats and contacts.

Pricing

Crisp has a free plan that offers unlimited chats and contacts. The paid plans start from $25/month and offer more features and agents. You can also request a custom quote for enterprise solutions.

Pros

• Modern customer communication platform
• Free plan
• Unlimited chats and contacts
• Easy to use and set up

Cons

• No phone or SMS feature
• No knowledge base or ticketing system
• No feedback surveys feature

11. ClickDesk

ClickDesk is a voice and video chat platform that helps you communicate with your customers via live chat, help desk, web conferencing, and social media integration. It offers a wide range of features such as:

• Live chat: ClickDesk’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, offline messages, file sharing, and transcripts to improve your chat efficiency and quality.
• Voice and video chat: ClickDesk’s voice and video chat feature allows you to offer voice and video support to your customers. You can use voice and video chat to demonstrate your product, troubleshoot issues, or build rapport with your customers.
• Help desk: ClickDesk’s help desk feature allows you to track and resolve customer issues efficiently. You can use tickets, automation, workflows, SLAs, and reporting to streamline your ticket management and improve your customer satisfaction.
• Web conferencing: ClickDesk’s web conferencing feature allows you to host online meetings and webinars with your customers. You can use web conferencing to share your screen, presentation, or whiteboard with your attendees and interact with them via chat or voice.
• Social media integration: ClickDesk’s social media integration feature allows you to connect with your customers on social media platforms such as Facebook and Twitter. You can use social media integration to monitor your brand mentions, respond to comments, and manage your online reputation.

This is the best if you\’re looking for Intercom alternatives for voice and video chat with live chat, help desk, web conferencing, and social media integration. ClickDesk also has a free plan that offers unlimited chats and contacts.

Pricing

ClickDesk has a free plan that offers unlimited chats and contacts. The paid plans start from $14.99/month and offer more features and agents. You can also request a custom quote for enterprise solutions.

Pros

• Voice and video chat platform
• Free plan
• Unlimited chats and contacts
• Easy to use and set up

Cons

• No email marketing or SMS feature
• No chatbot feature
• No knowledge base feature

12. Zoho Desk

Zoho Desk is a context-aware customer support platform that helps you provide customer support with a multi-channel help desk, automation, analytics, and AI. It offers a wide range of features such as:

• Help desk: Zoho Desk’s help desk feature allows you to manage all your customer support channels, such as email, phone, chat, social media, and self-service, in one place. You can use automation, workflows, SLAs, and reporting to streamline your support processes and improve your customer satisfaction.
• Context-aware: Zoho Desk’s context-aware feature allows you to get relevant information about your customers and their issues from various sources, such as CRM, email marketing, analytics, e-commerce, and more. You can use context-aware to provide personalized and proactive support to your customers.
• Analytics: Zoho Desk’s analytics feature allows you to measure and improve your customer service performance and customer experience. You can use dashboards, reports, metrics, and insights to measure and optimize your key indicators and outcomes.
• AI: Zoho Desk’s AI feature allows you to leverage artificial intelligence to enhance your customer service. You can use AI to automate tasks, suggest solutions, predict customer behaviour, and more.

This is the best if you\’re looking for Intercom alternatives for context-aware customer support with a multi-channel help desk, automation, analytics, and AI. Zoho Desk also has a free plan that offers three agents and one email address.

Pricing

Zoho Desk has a free plan that offers three agents and one email address. The paid plans start from $12/agent/month and offer more features and channels. You can also request a custom quote for enterprise solutions.

Pros

• Context-aware customer support platform
• Free plan
• Easy to use and set up
• Excellent customer service

Cons

• No email marketing or SMS feature
• No chatbot feature
• No feedback surveys feature

13. Drift

Drift is a conversational marketing platform that helps you generate more leads and sales with live chat, chatbots, email marketing, video messaging, and more. It offers a wide range of features such as:

• Live chat: Drift’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, greetings, routing, and transcripts to improve your chat efficiency and quality.
• Chatbots: Drift’s chatbots feature allows you to automate your chat conversations using AI-powered bots. You can use chatbots to qualify leads, book meetings, provide support, collect feedback, and more.
• Email marketing: Drift’s email marketing feature allows you to create and send personalized and automated email campaigns to your customers. You can use templates, segmentation, triggers, and analytics to optimize your email performance and retention.
• Video messaging: Drift’s video messaging feature allows you to create and send personalized video messages to your customers. You can use video messaging to demonstrate your product, troubleshoot issues, or build rapport with your customers.

This is the best if you\’re looking for Intercom alternatives for conversational marketing with live chat, chatbots, email marketing, video messaging, and more. Drift also has a free plan that offers unlimited chats and contacts.

Pricing

Drift has a free plan that offers unlimited chats and contacts. The paid plans start from $50/month and offer more features and agents. You can also request a custom quote for enterprise solutions.

Pros

• Conversational marketing platform
• Free plan
• Unlimited chats and contacts
• Easy to use and set up

Cons

• No phone or SMS feature
• No knowledge base or ticketing system
• No feedback surveys feature

14. Kayako

Kayako is a personalized customer support platform that helps you provide customer support with live chat, email, social media, self-service portal, and more. It offers a wide range of features such as:

• Live chat: Kayako’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, canned responses, file sharing, and transcripts to improve your chat efficiency and quality.
• Email: Kayako’s email feature allows you to manage all your customer email conversations in one place. You can use automation, workflows, SLAs, and reporting to streamline your email management and improve your customer satisfaction.
• Social media: Kayako’s social media feature allows you to connect with your customers on social media platforms such as Facebook and Twitter. You can use social media to monitor your brand mentions, respond to comments, and manage your online reputation.
• Self-service portal: Kayako’s self-service portal feature allows you to create and manage a knowledge base and a community forum for your customers. You can use articles, categories, sections, labels, and search to organize and optimize your content and enable self-service.

This is the best if you\’re looking for Intercom alternatives for personalized customer support with live chat, email, social media, self-service portal, and more. Kayako also has a free plan that offers three agents and one email address.

Pricing

Kayako has a free plan that offers three agents and one email address. The paid plans start from $15/agent/month and offer more features and channels. You can also request a custom quote for enterprise solutions.

Pros

• Personalized customer support platform
• Free plan
• Easy to use and set up
• Excellent customer service

Cons

• No email marketing or SMS feature
• No chatbot feature
• No video calls feature

15. Userlike

Userlike is a mobile-friendly customer communication platform that helps you communicate with your customers via live chat, chatbots, messaging apps integration. It offers a wide range of features such as:

• Live chat: Userlike’s live chat feature allows you to chat with your website visitors and customers in real-time. You can use customizable widgets, greetings, canned responses, file sharing, and transcripts to improve your chat efficiency and quality.
• Chatbots: Userlike’s chatbots feature allows you to automate your chat conversations using AI-powered bots. You can use chatbots to qualify leads, provide support, collect feedback, and more.
• Messaging apps: Userlike’s messaging apps feature allows you to integrate with popular messaging platforms such as WhatsApp, Facebook Messenger, Telegram, SMS, and more. You can use messaging apps to reach your customers on their preferred channels and provide seamless service.

Userlike is the best if you\’re looking for Intercom alternatives that are mobile-friendly customer communication with live chat, chatbots, messaging apps integration. Userlike also has a free plan that offers unlimited chats and contacts.

Pricing

Userlike has a free plan that offers unlimited chats and contacts. The paid plans start from $29/month and offer more features and agents. You can also request a custom quote for enterprise solutions.

Pros

• Mobile-friendly customer communication platform
• Free plan
• Unlimited chats and contacts
• Easy to use and set up

Cons

• No email marketing or video calls feature
• No knowledge base or ticketing system
• No feedback surveys feature

Sure, I will continue writing the blog post for you. Here is the next part:

16. HubSpot Service Hub

HubSpot Service Hub is a powerful customer service platform that helps you scale your customer service with a powerful CRM, ticketing system, feedback surveys, and more. It offers a wide range of features such as:

• CRM: HubSpot Service Hub’s CRM feature allows you to manage all your customer data and interactions in one place. You can use contact records, timelines, notes, tasks, and integrations to get a 360-degree view of your customers and their history.
• Ticketing system: HubSpot Service Hub’s ticketing system feature allows you to track and resolve customer issues efficiently. You can use automation, workflows, pipelines, SLAs, and reporting to streamline your ticket management and improve your customer satisfaction.
• Feedback surveys: HubSpot Service Hub’s feedback surveys feature allows you to collect and analyze customer feedback using NPS, CSAT, CES, and custom surveys. You can use feedback surveys to measure and improve your customer loyalty and retention.

HubSpot Service Hub is among the best Intercom alternatives for scaling customer service with a powerful CRM, ticketing system, feedback surveys, and more. HubSpot Service Hub also has a free plan that offers unlimited users and contacts.

Pricing

HubSpot Service Hub has a free plan that offers unlimited users and contacts. The paid plans start from $50/month and offer more features and tickets. You can also request a custom quote for enterprise solutions.

Pros

• Powerful CRM
• Unlimited users and contacts
• Free plan
• Easy to use and set up

Cons

• No live chat or chatbot feature
• No email marketing or SMS feature
• No knowledge base feature

Conclusion

Intercom is a great customer communications platform, but it is not the only one. There are many other platforms that can help you communicate with your customers effectively and provide them with excellent support. In this blog post, we have reviewed the 16 best Intercom alternatives for customer support in 2023. We have compared their features, pricing, pros, and cons, and helped you choose the best one for your business.

We hope you found this blog post helpful and informative. If you have any questions or comments, please feel free to leave them below. Thank you for reading and happy chatting!